Constant Support is the backbone for any IT infrastructure. In essence, IT is a delicate field. The hardware or software can be damaged easily by negligence or human error. No business owner can be expected to be a complete master in all intricacies of technology.
The tech handlers usually come to recognize the peculiarities and nuances of tech after constantly working with it. however, that does not make them masters of the field. A car mechanic may be able to repair a car. But they cannot make one from the scratch. Nor hope to understand it deeply enough to be counted as masters of automobile engineering. Technology works the same way.